Website Privacy Policy

Bend Mental Wellness, LLC Last Updated: February 18, 2026

This Website Privacy Policy explains how bendmentalwellness.com collects, uses, and protects information from visitors to this website. This policy covers your experience on this website only — it does not cover the privacy of your health information as a therapy client. For information about how we protect your health information, please see our Notice of Privacy Practices.

Information We Collect

Information You Provide Directly

When you interact with our website, you may voluntarily provide information such as your name, email address, phone number, or message content through our secure contact form (powered by SimplePractice) or by scheduling an appointment through our online booking system. If you leave a comment on a page or post, we collect the information shown in the comment form, along with your IP address and browser user agent string to help with spam detection.

Information Collected Automatically

When you visit our website, certain information is collected automatically by our web server, WordPress platform, and analytics tools:

Google Analytics (via MonsterInsights): We use Google Analytics to understand how visitors find and use our website. Google Analytics collects information such as which pages you visit, how long you spend on each page, how you arrived at our site (search engine, direct link, referral), your general geographic location (city/region level), and your device type, browser, and operating system. Google Analytics uses cookies to distinguish unique visitors and sessions. This data is processed by Google and is subject to Google’s Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Server and Security Logs: Our hosting provider (WP Engine) and security plugin (Solid Security) automatically log technical information including your IP address, browser type, pages visited, and the date and time of your visit. Our security plugin also records failed login attempts and may temporarily block IP addresses that exhibit suspicious behavior. This information is used to maintain the security, performance, and integrity of our website.

Cookies

Cookies are small text files stored on your device by your web browser. Our website uses cookies in the following ways:

Google Analytics Cookies: Google Analytics sets cookies (such as _ga and _gid) to distinguish unique visitors and track sessions. These cookies typically expire between 24 hours and 2 years depending on the cookie. You can opt out by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser’s cookie settings.

WordPress Cookies: If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies so you do not have to re-enter this information on future comments. These cookies last for one year. If you have an account and log in, we set temporary cookies to manage your session and display preferences. Login cookies last for two days (or two weeks if you select “Remember Me”) and are removed when you log out.

Third-Party Cookies: Some of the third-party services embedded on our site (described below) may set their own cookies. We do not control these cookies. Please refer to each service’s privacy policy for details.

You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of some features on this site.

Third-Party Services

Our website integrates with the following third-party services. Each has its own privacy policy governing how they handle your information:

Scheduling and Client Communication:

  • SimplePractice (clientsecure.me) — appointment scheduling and secure messaging. Privacy Policy
  • Zocdoc — online appointment booking. Privacy Policy

Analytics:

  • Google Analytics (via MonsterInsights) — website usage analytics, processed by Google. Privacy Policy

Therapist Directories:

Insurance Tools:

  • Mentaya — out-of-network insurance reimbursement eligibility. Privacy Policy

Other:

  • Gravatar (Automattic) — if you leave a comment, a hash of your email address may be sent to the Gravatar service to retrieve your profile image. Privacy Policy
  • WP Engine — our website hosting provider. Privacy Policy

When you click a link to any of these services or interact with their embedded tools on our site, you are subject to that service’s privacy policy and terms of use.

Embedded Content

Some pages on this site may include embedded content from other websites (such as videos or scheduling widgets). Embedded content from other websites behaves the same as if you had visited that website directly — those sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.

How We Use Your Information

We use the information collected through this website to respond to inquiries and appointment requests, understand how visitors use our website so we can improve it, operate, maintain, and secure our website, and comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

Comments

If comments are enabled on a page or post, the comment and its metadata (including your IP address) are retained indefinitely so we can recognize and approve follow-up comments automatically. An anonymized hash of your email address may be provided to the Gravatar service to display your profile picture alongside your comment.

If you leave a comment, your comment content and display name will be publicly visible.

Data Retention

Comment data is retained indefinitely for moderation purposes. Google Analytics data is retained according to our account settings (typically 14 or 26 months). Security logs are retained according to the default settings of our security plugin and hosting provider. Information submitted through SimplePractice or Zocdoc is retained according to those services’ respective privacy policies.

Your Rights

If you have left comments on this site, you can request to receive an exported file of the personal data we hold about you, or request that we erase your personal data. This does not include any data we are obligated to keep for administrative, legal, or security purposes.

Oregon residents may have additional rights under the Oregon Consumer Privacy Act (ORS 646A.570–646A.589), including the right to know what personal data is collected, to request deletion, to correct inaccurate data, and to opt out of certain data processing including targeted advertising. To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.

Security

We use reasonable administrative, technical, and physical measures to protect the information collected through this website, including a dedicated security plugin and secure hosting infrastructure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Website Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Website Privacy Policy, please contact us:

Bend Mental Wellness, LLC 64682 Cook Ave #1, Bend, OR 97703 Phone: (541) 357-7686 Email: ok@bendmentalwellness.com

This policy covers website data only. For information about the privacy of your health records, please see our Notice of Privacy Practices.